Job description
Join GlobeAir’s Business Operations Team – Where Precision Meets Passion
At GlobeAir, Europe’s leading private jet charter operator, we pride ourselves on delivering an exceptional, seamless travel experience — from the first client contact to wheels up. As part of our continued growth and organisational development, we are expanding our Business Operations Division and are now seeking dedicated professionals to join our Customer Care and Flight Advisory teams.
These roles are at the heart of our fast-paced, customer-centric operation — perfect for individuals who thrive under pressure, think on their feet, and deliver excellence with every interaction.
About the Roles
Customer Care Team
As part of our Customer Operations unit, the Customer Care Team ensures that every flight experience meets the high standards our clients expect. You’ll handle client communications before, during, and after their journey, managing changes, special requests, and feedback.
• Provide personalised service and ensure clients feel valued and supported.
• Maintain real-time awareness of flight status and client preferences.
• Log all interactions and updates in our CRM system, ensuring data accuracy and visibility across departments.
• Collaborate with the Coordinator and Ground Ops teams to ensure smooth service delivery.
• Gather client feedback and identify opportunities for service improvement and retention.
Flight Advisory Team
Operating at the interface between sales and operations, the Flight Advisory team plays a crucial role in converting inquiries into confirmed flights. You’ll handle charter requests, prepare quotations, conduct availability checks, and ensure that each booking transitions flawlessly from inquiry to execution.
• Respond promptly to client requests and generate tailored quotations.
• Liaise with Ground Ops to confirm aircraft and crew feasibility.
• Manage all client interactions and booking data in the CRM system, ensuring transparent communication.
• Support clients throughout the booking process with professionalism and urgency.
• Collaborate with Sales and Customer Care to maintain service consistency and optimize conversion performance.
Qualifications
What We’re Looking For:
• Passion for aviation, hospitality, or luxury service environments.
• Excellent communication and multitasking skills.
• Strong attention to detail and problem-solving under time pressure.
• Confidence using CRM tools and digital communication platforms.
• Ability to thrive in a 24/7 operational context (shift patterns apply).
• A proactive, customer-focused mindset — with an instinct to go the extra mile.
• Fluency in English (German, Spanish, French, or Italian are strong assets).
In these roles, you are not just processing flights — you’re shaping moments of excellence for our clients. Every call, message, and CRM update contributes to the smooth orchestration of Europe’s most efficient private jet service.
If you bring energy, precision, and passion for service, GlobeAir is ready to take your career to new heights.
What we provide
At GlobeAir, we believe that success comes from speed, collaboration, and an unwavering commitment to service excellence. You’ll join an international team that moves fast, aims high, and continuously redefines what’s possible in private aviation.
We offer:
- A dynamic and supportive working environment
- Competitive compensation and benefits
- Genuine opportunities for professional growth and leadership
- A culture built on innovation, teamwork, and trust
- Relocation package – 4 weeks accommodation in hotel of our choosing (if you live more than 100km from our headquarters and need to relocate to Linz Area)
- Free parking available on-site and access to public transportation within walking distance.
Contact information
GlobeAir Recruitment Team
GlobeAir AG
Polytec-Straße 1
4063 Hörsching
Austria
Phone: +43 7221 72740-0
recruiting@globeair.com
About us
Be part of our continuing growth story! Founded in 2007, GlobeAir is built on the company value of "Passion into Profession" and approaches every situation with customer experience in mind. As a multicultural company with over 160 employees from over 29 countries, we are constantly setting the benchmark in private jet charter services all around Europe and shape connectivity. Diversity promotes innovation, and our team comprises of individuals with a wide variety of backgrounds, and expertise driving cultural vibrancy. We are committed to the health and well-being of our team, which is why we offer a wide range of benefits, from free snacks and drinks to sports and wellness activities. At GlobeAir, we inspire imagination, build communities, connect people and create change.
